Grievance Redressal Mechanism (GRM) is part and parcel of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redressal mechanism. In fact, the grievance redressal mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration.

Grievance Redressal Mechanism (GRM) plays a vital role in providing important feedback on the working of an organization. It is important for all stakeholders to be aware of GRM and ensure all actions are “Time-bound”. An effective and Time-bound Grievance Redressal Mechanism is mandatory for any efficient organization.

A structured GRM is already operational. The details are as given in this web page. All students/faculty/staff need to familiarize with the same. This will enable them to initiate suitable actions in case of any grievances. This will also enable various individuals responsible for grievance redressal to act upon their grievances for resolution and update status of resolution to next hierarchy.